Privacy Policy for Boreal Routes
At Boreal Routes, we are committed to protecting the privacy and security of our clients' personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information gathered through our site and during the provision of our unique glacier expeditions, frost-themed tours, Arctic and Antarctic voyages, custom itinerary planning, adventure travel consulting, wildlife viewing packages, and polar region flight and accommodation booking services.
Information We Collect
We collect various types of information to provide and improve our services, including:
- Personal Identifiable Information (PII): This includes your name, address, email address, phone number, passport details, date of birth, nationality, and payment information (e.g., credit card details). We collect this when you make a booking, inquire about our services, or create an account on our site.
- Travel Preferences and Health Information: Details about your travel preferences, dietary restrictions, special requests, and relevant health information (e.g., allergies, medical conditions) to ensure your safety and comfort during your expeditions.
- Technical Data: Information about your device and how you interact with our site, such as IP address, browser type, operating system, referral sources, pages visited, and time spent on our site. This is collected automatically through cookies and similar technologies.
- Communication Data: Records of your communications with us, including emails, calls, and messages through our online platform.
How We Use Your Information
Your information is primarily used for the following purposes:
- Service Provision: To process your bookings, arrange flights and accommodations, plan itineraries, and provide the specific expedition or tour services you have requested.
- Communication: To communicate with you regarding your bookings, provide updates, respond to your inquiries, and send important service-related notices.
- Personalization: To tailor our services and communications to your preferences, ensuring a more personalized travel experience.
- Improvement of Services: To analyze usage patterns, diagnose technical issues, and improve the functionality and user experience of our site and services.
- Marketing and Promotions: With your consent, to send you information about new expeditions, special offers, and other services that may be of interest to you.
- Legal Compliance and Safety: To comply with legal obligations, prevent fraudulent activities, and ensure the safety and security of all travelers and our operations.
Disclosure of Your Information
We may share your information with:
- Service Providers: Third-party vendors and partners who perform services on our behalf, such as airlines, hotels, local tour operators, payment processors, and IT service providers. These partners are obligated to protect your information and use it only for the purposes for which it was shared.
- Regulatory and Legal Authorities: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Emergency Contacts: In cases of emergency, particularly regarding health or safety, we may share relevant information with designated emergency contacts.
When information is transferred to third parties or across international borders (e.g., for Arctic and Antarctic voyages), we ensure adequate safeguards are in place to protect your data, in compliance with GDPR and relevant data protection laws.
Data Security
We implement robust technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, secure data storage, and access controls. While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure.
Your Data Protection Rights
Depending on your location and applicable data protection laws (such as GDPR), you may have the following rights regarding your personal data:
- Right to Access: To request a copy of the personal data we hold about you.
- Right to Rectification: To request correction of inaccurate or incomplete data.
- Right to Erasure (Right to be Forgotten): To request the deletion of your personal data under certain conditions.
- Right to Restrict Processing: To request the restriction of processing your personal data under certain conditions.
- Right to Object to Processing: To object to our processing of your personal data under certain conditions.
- Right to Data Portability: To request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
- Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact details provided below.
Website Analytics and Cookies
Our site uses cookies and similar tracking technologies to track the activity on our site and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our site. We also use analytics tools (e.g., Google Analytics) to understand how visitors engage with our site, helping us improve our online presence and services.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data protection practices, please contact us at:
Boreal Routes
3450 Rue Peel, Suite 101,
Montreal, Quebec, H3A 3C8
Canada
Thank you for trusting Boreal Routes with your extraordinary travel adventures.